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Reporting and Scoring Features with .csv Export

At Savio, we firmly believe that your data is yours. That’s why we’ve made it easy for you to export your feedback and feature request data into .csv files. In this article, we’ll explain how to export your feedback data so that you can use it. We’ll cover:

Why download my feedback and feature request data?

There are many reasons you might want to analyze your feature request and feedback data. Here are the two primary use cases.

Analysis, visualization, and reporting

You might want to build reports or visualize your feature request and feedback data to help you understand who is providing you feedback, how much feedback they are providing, and more. Downloading your data makes it easy to analyze your data in your favourite spreadsheet or data analysis application and get the exact reports you need to share with your team.

Prioritization

You might want to build a scoring algorithm to help you understand which feature requests should be built first. Maybe you want to build in the RICE algorithm or maybe you want to build in one that you design yourself. Downloading your data makes it easier to develop this kind of custom scoring to prioritize your feature requests.

How to download your Savio feedback data

To download your feedback data, do the following:

1. Log into Savio, and select “All Feedback” from the left-hand sidebar.

2. Scroll to the bottom of the page and click “Export to CSV”.

You’ll be notified that an email containing your data export has been sent to your email address. Note that Savio respects the filters you apply when creating the .csv. The file will include only those pieces of feedback that meet the active filter criteria.

What feedback data will be included?

The .csv file will have the following data for each piece of feedback:

Feedback: This is the verbatim feedback provided by your customer.
Feedback From: This is the status of the customer that provided the feedback. Possible entries include “Active customer”, “Churned customer”, “Prospect, “Lost deal”, “Internal User”, and “Other”.
Feedback Themes: These are any tags attached to the feedback data.
Source: This is the URL for the source of the feedback, if applicable.
Feature Request: If the feedback has been assigned to a feature request, it will be listed here.
Description: This is the description of the feature request associated with the feedback.
Status: This is the status of the feature request associated with the feedback.
Priority: This is the priority that has been assigned to the feature request associated with the feedback.
Effort: This is the estimated effort of building the feature associated with the feedback.
Feature Request Themes: These are any tags that have been given to the feature request associated with the feedback.
Person Name: This is the name of the Person who gave the feedback.
Person Email: This is the email address of the Person who gave the feedback.
Company: This is the Company of the Person who gave the feedback, if applicable.
Plan: This is the plan of the Person who gave the feedback.
MRR: This is the monthly recurring revenue of the Company to which the Person who gave the feedback belongs. If Companies aren’t applicable to you, this will just be the MRR of the Person who gave the feedback.

Tip: Savio respects the filters you used to create the list of feedback. The .csv file Savio sends you will only have those pieces of feedback that meet the criteria for the filters you selected. Use filters to select only the feedback you’d like to be included in your .csv dataset.

Learn more about filtering feedback data here.

How to download your Savio feature request data

To download your feature request data from Savio, do the following:

1. Log into Savio, and select “Feature Requests” from the left-hand sidebar.

2. Scroll to the bottom of the page and click “Export to CSV”.

What feature request data will be included?

When you download your feature request data, you’ll be sent two .csv files. One is a higher-level list of feature requests. The other is a more detailed list that has information about each of the pieces of feedback within those feature requests.

The high-level list of feature requests

The higher-level .csv file will have the following data for each feature request included in the file:

Feature Request: This is the name of each feature request.
Description: This is the description of the feature request.
Feedback: This is the number of pieces of feedback and upvotes that each feature request has.
MRR: This is the total monthly recurring revenue summed across each Company of the People who have provided feedback associated with a given feature request. If Companies aren’t applicable to you, this will be the total MRR summed across each Person who gave feedback for a given feature request.
Users: This is the number of unique People that have provided feedback for a feature request or upvoted it.
Companies: This is the number of unique Companies represented by the People that have provided feedback for a feature request or upvoted it.
Status: This is the status of the feature request.
Priority: This is the priority that has been assigned to the feature request.
Effort: This is the estimated effort of building the feature.
Feature Request Themes: Any tags that have been given to the feature request will be listed here.

The more detailed list of feature requests

The more detailed .csv file will have the following data in the file:

Feature Request: This is the name of each feature request in the list. Note that since each row represents a unique piece of feedback, you may see some feature requests listed more than once.
Description: This is the description of the feature request associated with the feedback.
Status: This is the status of the feature request.
Priority: This is the priority that has been assigned to the feature request.
Effort: This is the estimated effort of building the feature.
Feature Request Themes: These are any tags that have been given to the feature request
Feedback: This is a piece of unique feedback associated with the feature request. Each row of the file represents a unique piece of feedback.
Feedback From: This is the status of the customer that provided the feedback. Possible entries include “Active customer”, “Churned customer”, “Prospect, “Lost deal”, “Internal User”, and “Other”.
Feedback Themes: These are any tags attached to the feedback data.
Feedback Created: This is the date that the feedback was created.
Person Name: This is the name of the Person who gave the feedback.
Person Email: This is the email address of the Person who gave the feedback.
Company: This is the Company of the Person who gave the feedback, if applicable.
Plan: This is the plan of the Person who gave the feedback.
MRR: This is the monthly recurring revenue of the Company of the Person who provided the feedback. If Companies aren’t applicable to you, this will just be the MRR of the Person who gave the feedback.
Other Attributes: Your .csv will also include any custom attributes that are relevant to your People and Companies. You can add attributes through the API or by connecting your support tool.

Tip: Savio respects the filters you used to create the list of feedback. The .csv file we send you will only have those pieces of feedback that meet the criteria for the filters you selected. Use filters to select only the feedback you’d like to be included in your .csv dataset.

Learn more about filtering feedback data here.

Last Updated: June 12 2021

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