How does the Help Scout integration work?

First, you choose one Help Scout tag that your team will apply to messages with product feedback. Then, when you apply that tag to a Help Scout message, Savio pulls it in. It's like regular tagging on steroids.

How do I know if Savio logged feedback I tagged?

When Savio receives feedback, Savio adds an internal note in the Help Scout conversation acknowledging that the feedback was recorded successfully. This usually happens within a second of tagging feedback.

What else does it do?

The integration also automatically syncs your customer data from Help Scout with Savio, so you can use MRR or Opportunity Revenue to prioritize feature requests. Learn more about the Help Scout integration here.