The best alternative to Canny to track feature requests

Summary

• Both tools are strong at capturing feature requests from Intercom.
• Choose Canny if your main requirement is public voting boards.
• Choose Savio if you want an inexpensive voting board included with tracking feedback from your other tools.
• Read on for the full comparison

Public voting board

	Good
	Good

Savio

Savio has a public voting board where customers can see and vote on feature requests. Key differences from Canny's portal include the ability to collect unbiased feedback by hiding upvotes, and displaying features in random order to prevent popular features from getting more popular. Another important difference from Canny: Savio doesn't force you to collect feedback on all your features. In Savio, features aren't public by default. That means you can select the features that you want to publicly collect feedback on while the rest stay private.

Canny

Canny also provides a powerful public voting portal that enables you to collect and discuss feature requests with your community and customers.

Predictable pricing

	Good
	OK

Savio

Savio's pricing is lower than Canny's for similar functionality. You can see Savio's pricing here. Pricing is one reason people love Savio as a Canny alternative.

Canny

Canny pricing is relatively simple. It only has one plan with the features that you’ll really need, so it’s a bit easier to understand. It’s $400/m for 5 editors and $40/m for each additional editor seat. There is also a more limited free plan and a more expensive "Call us" plan that includes features like SFDC and HubSpot integrations (available with Savio for $299/m), and the Chrome Extension ($99/m with Savio).

Centralize feature requests from all your tools

	Good
	Good

Savio

Savio helps you centralize requests from any place your team receives them. This means you can:

• Track feature requests on an inexpensive voting board
• Track feature requests sent to Intercom, Help Scout, Zendesk, HubSpot, or posted in Slack
• Use a Chrome Extension to track feature requests in any web-based tool that your team uses
• Send feature requests in via email
• Track feature requests via Zapier
• Use an API to track feature requests

Each of these minimizes the disruption to your team's workflow to centralize your feature requests.

Once centralized, you can confidently prioritize your features knowing they're all in one place.

Canny

Canny tracks feature requests from Intercom, Zendesk, Discord, MS Teams, and Slack (amongst others), and by letting users upvote Feature Requests in a public voting portal. If you have features that come in to a CRM, or are taken during calls in a tool like Google Docs, or an NPS tool, or a tool like Typeform or SurveyMonkey, you're going to be cutting and pasting a lot of data from that tool to Canny via their Chrome Extension (assuming you're on the $400/m plan that has the Chrome Extension).

Track requests from users at different points in customer journey

	Good
	OK

Savio

With Savio, you can track when a feature request comes from a churned user, active user, lost deal, prospect, or teammate.

So when you're trying to reduce churn you can see all feature requests from churned customers, and then build some of them. Or if you're trying to lose fewer deals, you can build features from lost deals. This information is entered when a feature request is captured, so there's no technical integration necessary.

Canny

With Canny, you can track requests from active customers, trials, or churned customers. Getting this information is dependent on your app sending it to Intercom or Zendesk, or implementing their Javascript API.

Collect Feature Requests From Any Web-Based Tool

	Good
	Good

Savio

You can track feature requests from any tool with the Savio Chrome extension. This means that your teammate is able to stay in their support tool, CRM, etc when they send feature requests to Savio. Just click the Chrome Extension, enter the data, and you're done. One tab, one tool, and no logging into other tools required: minimal disruption.

Savio's less disruptive workflow is highly beneficial to your teammates. The Chrome Extension ensures they're going to track more feature requests because it's a lower friction process than cutting and pasting between two different apps. This makes Savio a great alternative to Canny.

Canny

With Canny, you can easily track feature requests from Intercom, Zendesk, Slack, Discord, Hubspot, or SFDC. Tracking from other tools gets complicated. There's also a Chrome Extension if you're on the $400/m plan.

Collect feature requests from Slack

	Good
	Good

Savio

Savio has a native integration with Slack. With it you can collect feature requests from Slack and send them to Savio with the click of a button. So when your teammates share feedback or feature requests from customers in Slack, those feature requests won't be lost. They'll be centralized with feature requests from other tools, and you can use them later on to prioritize what features to build.

Canny

Canny also has a native integration to track feature requests shared in Slack.

Collect feature requests from Help Scout

	Good
	Not Good

Savio

Savio has a native integration that allows you to track feature requests from Help Scout. When your support teammates get a Help Scout message with a Feature Request, they just add a predefined tag to the conversation. Savio will pull the feature request in. Savio will also add an internal note to the Help Scout Conversation confirming that the feature has been pulled in. This means that your teammates don't need to leave Help Scout to track feature requests in Savio. They don't even need a Savio account.

Canny

Canny doesn't have a Help Scout integration. So tracking feature requests from Help Scout in Canny is either a manual process, requires the Chrome Extension on the $400/m plan, or might be possible with Zapier.

Customer-facing roadmap

	Not Good
	Good

Savio

With Savio, there's no public roadmap option. Of course, you have the option to share what you're building privately with customers.

Canny

Canny has an option to share your roadmap publicly with your customers.

The two big downsides to sharing your roadmap publicly are:

• Competitors can see what you're working on and considering
• Priorities change so you can set the wrong expectations with customers

If it's important to you to have a public roadmap in the same tool that you track feature requests, Savio might not be the right fit. If you're comfortable using two different tools - one to track feature requests and one for a public Roadmap, we find Trello to be a good Roadmapping option.

Record customers' actual words about problems, not just votes

	Good
	OK

Savio

In Savio, you can record and see the actual words that a customer used to describe their problem. Additionally, each piece of customer feedback is a vote for a feature. So you get BOTH votes AND actual customer words.

Canny

With Canny, you get votes and users can leave comments. But you often get a wide spread between the number of votes and the number of comments.

It can't be understated how important it is to have customers' words instead of just upvotes to make good prioritization decisions. A customers' words help you understand the context and boundaries of the problem to build a good solution.

Triage new feedback to keep quality high

	Good
	Not Good

Savio

When customer feedback is sent into Savio, it lands in your inbox where somebody on your team triages it. What this means is they:

• link the feedback to a feature request, which means the feedback is a "vote" for the feature request
• they determine whether the feedback was from an active customer, a churned customer, a lost deal, a prospect or an or a teammate. This is so you can (for example) find all feature requests from Churned customers later on.

Triaging customer feedback means that every feature request in Savio has been vetted by somebody on your product team. It means you can trust the data you're going to prioritize with and spend your valuable developer budget on.

Canny

In Canny there is no triage step and all customer feedback is treated as good.

Use tags to group and sort feedback

	Good
	Good

Savio

In Savio, you can add tags to customer feedback. You might want to tag feedback with things like "Q3 Power Users Survey" or "Feb Voice of Customer Interviews" or even by component like "UX" or "Onboarding Experience". When you do this, you can look at all of the feedback you've gotten from your Power Users, February Customer calls, or all your UX or Onboarding improvements.

Canny

In Canny you can tags feedback so you can look at your feedback across different dimensions.

See detailed feedback for every Feature Request

	Good
	Good

Savio

With Savio, when you click on a feature request you'll see:

• everybody who asked for that feature
• each customer's exact words they used when they asked for the feature
• their company, MRR, plan, and any other customer attributes you've sent in
• whether they're churned, active, a lost deal, a prospect, or a teammate
• And you can even click through to the source tool where the feedback came in from.

Canny

In Canny, when you view a Feature Request you can see the original request, everybody who's voted for it, and any comments left by your teammates or voters. If you've integrated with other tools, you can bring data into Canny to get further context.

Easily reach out to customers that provided feedback

	Good
	OK

Savio

In Savio, you can easily reach out to customers that have asked for a specific feature to better understand their problem and validate your solution. Every user's email address is on the page that describes your feature request.

Canny

In Canny, each user's address is on their own page. So if you want to email 10 users you need to open the feature request, click the user, get their email address, click back, click to the next user, etc. It's painful, especially if you're going to email 10+ customers to understand more detail about the feature that they want. The auto

Import users without adding and customizing Javascript

	Good
	OK

Savio

In Savio, you can import users without adding custom JavaScript to your site. This means that you can import customers without needing a developer. You can either import your users from Intercom or you can import your users from Segment, just by clicking a few buttons. You can get up and running in seconds rather than hours or even days.

Canny

If you're using Canny and NOT using Intercom, you DO need to add custom Javascript to your page to track users (called Canny Identify). This means you need a developer in order to get up and running and get full value from Canny.

Export your data to CSV

	Good
	Good

Savio

With Savio, it's straightforward to export your data to a CSV. You just click a link and you'll be emailed a CSV within minutes containing all of your feature requests, customer feedback, user names, accounts, MRR, Plan, tags, etc. It's your data and you should be able to take it out whenever you want.

Canny

Canny recently introduced the ability to export your data to a CSV.

Can your support team add feedback on behalf of a customer?

	Good
	Good

Savio

Nothing is more frustrating as a customer than to send a feature request to support, and have support tell you to go to another tool to input that feature request. It makes you feel like the company doesn't care about your feature requests because they won't do it themselves - they ask you to send in that feedback twice.

With Savio that never happens. Customers can send feature requests to support and your support rep can log that feedback directly to Savio without leaving the support tool.

Canny

When you use Canny to track your feature requests, your support rep can log feedback via a native integration or Chrome Extension (available on $400/m plan). They can also log into Canny themselves and upvote the Feature Request on the customer's behalf, OR they can tell the customer to go to the Canny public portal, search for their Feature Request, and to upvote it there. It really depends on how you want to run your feature request process.

Can users provide feedback without logging in

	Good
	Not Good

Savio

When a customer sends feedback to support, your rep can send that feedback directly to Savio.

Canny

When a user wants to leave feedback publicly with Canny, they must create a Canny account in order to leave feedback:

You can also use the advanced Single Sign-on Feature, which Canny does not recommend for most cases.