10 Feature Upvote Alternatives for More Sophisticated Customer Feedback Management

Feature Upvote is a tool for collecting product feedback and feature requests on a public voting board. One of its biggest strengths is that it’s simple.

Indeed, this is the biggest advantage of the software for some users:

But while simple is ideal for some people, the simplest tools aren’t always the best solutions to your problem.

And this is the problem for some users of Feature Upvote—it can’t do what most people need from a feature request app.

Here, we present a big list of alternatives to Feature Upvote. But first, we’ll dive into why it’s limited as a customer product feedback tool.

(Skip ahead to the tools!)

Note:* Our feature request tracking app is Savio. We built it based on what we would have liked to have as product managers and leaders. It’s helped hundreds of customers become more customer-centric and identify the best features to build next. Learn more here and try it for free.*

Feature Upvote's limited (and limiting) functionalities

Feature Upvote offers a feature voting solution to track feature requests. But it doesn’t solve most of the above problems. Here’s why:

Feedback collection in Feature Upvote isn’t good.

Feature Upvote says that they centralize feedback. What that means is that your customers have to go to the voting board to leave feedback. There is an integration to pull feature requests in from Zendesk messages, but that’s it. There are no integrations with Intercom or Help Scout, there’s no way to email feedback to the board, there's no chrome extension, and there’s no API.

If you get a customer that tweets feedback, all you can do is respond to your customers with, “Thanks for the feedback, please leave it over on our board.”

Not great.

(Here’s how to properly respond to feature requests.)

Feature Upvote doesn’t segment feedback

Feature Upvote isn’t able to let you slice and dice your requests or prioritize features based on customer attributes like MRR. You’re not able to see what your Enterprise customers want, what your churned customers want, what customers asked for recently, or anything else. That means you’re not able to identify the highest impact features.

Feature Upvote doesn’t let you easily close the loop

You can tag requests as “Done”. But you can’t easily notify the people that asked for them. To do that, you’ll do a bunch more copying and pasting.

Feature Upvote’s voting board will bias your feedback

There are actually several downsides to feature voting boards. One main one is that if a voting board isn’t designed properly, it can bias feedback.

The reason is that people tend to vote for features that other people have voted for. They also tend to start at the top of the list and read down—but rarely get to the bottom. So features that have high vote counts or that are at the top of the list will tend to get more votes. A good voting board will hide upvote counts from voters and randomize the order to reduce bias.

Feature Upvote’s boards don’t do that, so they risk introducing bias. The result could distort your prioritization process so you build the wrong thing.

Read more: How to handle customer feature requests: A step-by-step guide [with examples]

Top Feature Upvote alternatives for feature request tracking

Taken together, the above reasons may be enough for you to decide Feature Upvote isn’t the right tool for you. Luckily, there are a ton of alternatives to Feature Upvote. Here is a list of the top Feature Upvote alternatives, along with their features, pros and cons, and who they’re best suited for.

• 1. Savio
• 2. UserVoice
• 3. Productboard
• 4. Aha!
• 5. ProdPad
• 6. Upvoty
• 7. Nolt
• 8. Frill
• 9. Canny
• 10. Trello

Let us know if we’re missing any!

1. Savio

Savio was built to solve four problems:

• Feedback is everywhere—you need to collect and centralize it
• Feedback is disorganized—you need to organize and segment it
• Teams don’t see feedback—you need to share it so it can inform your product roadmap
• Telling customers—you need to close the loop when you build a feature your customers asked for.

Feedback everywhere—Savio centralizes feedback in a single place

One of Savio’s biggest strengths is that it can bring feedback in from anywhere you receive it:

• You can send feedback you get via email to Savio simply by forwarding it.
• Native integrations with communication apps and CRMs like Intercom, Help Scout, Zendesk, HubSpot, Salesforce, and Slack let you pull feedback in from the tools you’re already using
• For apps that we don’t have integrations for, you can connect through our Zapier integration.
• For any web apps that you still can’t connect to, you can use the Savio Chrome extension to push feedback to your vault
• There are public voting boards as well as feedback forms that customers can use to provide feedback
• If all else fails, there’s an API that you can use to send feedback to Savio programmatically.

All of these options for centralizing feedback make Savio one of the most flexible customer feedback management tools out there.

Disorganized feedback—Savio helps you organize your feedback and feature requests

Your feedback and feature requests will be more valuable to you if you can slice and dice them to figure out which customers want what.

Savio lets you do that. Integrations with tools like Intercom and Help Scout pull in customer and company data like MRR, plan, stage in the customer journey, and more. Then you can filter and sort your feedback and feature requests by those attributes.

Savio helps you centralize, organize, and prioritize product feedback from your GTM team, by integrating with Slack, HubSpot, Intercom, Zendesk, SFDC, Help Scout, and more.

This lets you find the highest-impact features so you can prioritize based on better information.

Teams don’t see feedback—Savio unites your team around your customers

Building good software requires an interdisciplinary team. Savio helps you effectively show your team which customers are asking for which features and more effectively advocate for your customers during product roadmap discussions.

Read more: How to Use Feedback to Get Product Buy-in and Manage Stakeholders

Letting customers know—Savio helps you close the loop

A company that is truly committed to its clients will not just listen to customers' feature requests and build those features, but then go back and tell customers that the feature was built. That’s what closing the loop is—following up with customers when you build something they ask for.

Savio makes it easy for you to send personalized close-the-loop emails to everyone that asked for a feature in just a few clicks. ****

Better voting boards—Savio makes sure your voting boards aren’t biased

One of the differentiating features between Savio and Feature Upvote is that you can use feature voting boards with Savio but you don’t have to. In contrast, Feature Upvote requires you to use voting boards. So that puts Savio one step ahead already.

But the other benefit of Savio is that we’ve designed a “contrarian” voting board that is customizable so they minimize bias. For example, you can hide vote counts so that people don’t vote for more popular features. And, you can randomize the order of features so people don’t vote for the first features in the list more than others.

Advantages:

• Better collection. Savio can centralize your feedback better because it is more flexible about bringing in feedback from more places.
• Better segmentation. Savio’s powerful segmentation provides a better understanding of which of your customers want what features.
• Better closing the loop. Savio lets you close the loop; Feature Upvote doesn’t.
• Better voting boards. Savio lets you configure your voting board to minimize bias; Feature Upvote doesn’t.
• Better value. Savio gets you more features and saves you $30 per month.
• Better alignment with roadmaps. You can build and share visual roadmaps that provide context to justify your product decisions.

Disadvantages:

• Savio doesn’t have as good support for multiple languages

Read more: Savio alternatives for Feature Request Tracking

Savio helps you centralize, organize, and prioritize product feedback from your GTM team, by integrating with Slack, HubSpot, Intercom, Zendesk, SFDC, Help Scout, and more.

Pricing:

Savio starts at $39 per month. For a team of 3, you’d pay $85/m compared to $99 per month per board for Feature Upvote. Switching to Savio would save you $165 each year (and you’d get much better functionality).

2. UserVoice

UserVoice is a feedback management system. It helps you collect feedback from multiple sources to manage feedback—not only from customers but also from your internal teams.

Main features:

• Roadmaps
• Feedback analysis
• Internal status updates

Advantages:

• Better collection with integrations from Slack, feedback widget, and through an API
• Better segmentation with customer attributes
• Widget lets you collect feedback in-app

Disadvantages:

• Can’t configure voting boards to minimize bias
• Can’t easily close the loop
• Can’t support multiple languages
• Very expensive

Read more: 13 UserVoice Competitors that Will Save You $11,000 a Year

Pricing:

UserVoice pricing starts at $699 per month for the "Essentials" package that would give you the same features as Feature Upvote. For the more advanced segmenting features, you would have to get the “Premium” plan at $1,349 per month.

That puts UserVoice at almost 7x the price of Feature Upvote. You’d have to pay an extra $7,200 to switch to UserVoice (and honestly, you wouldn’t get that many more features.

3. Productboard

Productboard is a product management system that aims to help product teams understand their customers' needs. It has a feedback vault system, similar to Savio, although you can also set up a feature voting board.

Main features:

• Roadmaps
• Priority analysis
• Feedback idea boards
• Ability to create different user feedback portals for multiple audiences

Advantages:

• Better centralization with the ability to bring feedback in from many apps
• Better segmentation
• Better ability to close the loop

Disadvantages:

• Can’t configure voting boards to eliminate bias
• More expensive than Feature Upvote

Read more: Save $6,000 Every Year with These Productboard Alternatives

Pricing:

The ProductBoard Essentials plan is $20 per user per month. For a team of three, it would cost you $720 per year, which is $228 less than Feature Upvote.

4. Aha!

Aha! Is a suite of software aimed at improving software development. The module that acts as a competitor to Feature Upvote is the Ideas module, but you can also add on the Roadmaps module for creating public roadmaps, the Develop module for organizing your Dev team, and the Create module for collaboration tools.

The Ideas module is a voting board with a widget that empowers your users to leave feedback while on your website or using your app.

Read more: Aha! vs. Savio

Main features:

• Crowd-sourcing ideas
• Some segmentation based on customer attributes
• Analysis of voting trends
• Integration to bring in ideas from Zendesk
• Customer experience polls

Advantages:

• Better segmentation of feedback and feature requests
• Better roadmapping capability
• More advanced functionality

Disadvantages:

• Can’t configure voting boards to reduce bias
• More difficult to use than Feature Upvote
• More expensive

Pricing:

To get the same features as Feature Upvote, Aha! Ideas pricing starts at $39 per user per month. For three team members, that would be $1,404 per year—$456 more than Feature Upvote.

Read more: Aha! alternatives for product managers

5. ProdPad

Prodpad is a suite of tools that helps you tie customer product feedback to actions.

Main features:

• New feature voting board
• Public roadmaps
• Prioritization frameworks and charts
• Integrations with Slack, Zendesk, Salesforce, HubSpot, and Intercom
• AI helper

Advantages:

• Beautiful design
• Better feedback collection from many apps
• Better prioritization frameworks
• Better value

Disadvantages:

• More complicated to set up
• Can’t configure voting boards to reduce bias

Read more: The Top 12 ProdPad Alternatives for Building Better Software

Pricing:

ProdPad costs $24 per month per editor for the Ideas module, which gives you roughly the same features as Feature Upvote. For a team of 3, it would cost you $720—$228 less than Feature Upvote.

Note that if you want to collect customer feedback as well as access the segmentation features, you’ll have to also buy the Feedback module, for an additional $20 per month per editor.

6. Upvoty

Upvoty is a feature request software tool with three main features: a voting board, public roadmap, and changelog feature. It’s aimed primarily at SaaS companies and

Main features:

• Roadmap
• Changelog
• Website widgets
• Feedback boards
• Integrations with Intercom, Zapier, and Jira
• Chrome and Firefox extensions

Advantages:

• Better centralization than Feature Upvote
• Has roadmaps and changelog functions built-in
• Vote moderation
• Anonymous voting

Disadvantages:

• Can’t configure voting boards to reduce bias
• Hard to segment feedback
• Hard to close the feedback loop

Read more: 9 Upvoty alternatives for more sophisticated customer feedback management

Pricing:

Upvoty pricing is unpredictable because it depends on the number of people that leave feedback. Assuming you have fewer than 1,500 users, you’d pay $39 per month or $468 per year. That’s $480 less than Feature Upvote.

7. Nolt

Nolt is another product feedback software tool that centralizes feedback and feature requests on a voting board. It also offers a roadmapping tool.

Main features:

• Voting boards
• Roadmaps
• Changelog
• Integrations with Jira, Trello, and Slack

Advantages:

• Better centralization with website widgets and some integrations
• Offers more functionality with roadmaps and changelogs
• Better value—save $648 per year and get more features

Disadvantages:

• No ability to segment feedback and feature requests
• Can’t configure voting boards to reduce bias
• Incomplete feedback coming from some integrations
• Difficult to close the loop

Pricing:

Nolt is $25 per month per board. That’s $300 per year—$648 less than Feature Upvote. And you get more features.

8. Frill

Frill is known for being easy to use with a simple and responsive voting board design. It is cloud-based and allows your clients to add ideas and vote on them so you can figure out what to prioritize. It also has a Roadmaps feature and an Announcements feature that functions as a changelog.

Main features:

• Feature voting board
• Roadmaps
• Announcements changelog
• Integrations with Intercom and Zendesk

Advantages:

• Can support multiple languages
• More flexible than Feature Upvote, with the ability to bring feedback in through widgets
• well-designed user interface
• Offers more functionality with roadmaps and changelogs
• Better value

Disadvantages:

• Not able to segment user feedback
• Not able to easily close the loop
• Can’t configure voting boards to reduce bias

Pricing:

For unlimited ideas on your voting board, you’d pay $50 per month or $600 per year. That’s $348 less than for Feature Upvote.

9. Canny

Canny has been one of the most popular customer feedback tools for SaaS out there, although lots of people are switching away from it because they’ve raised their prices so dramatically recently. It offers a voting board, prioritization frameworks, a roadmap feature, and a changelog.

Main features:

• Voting board
• Changelog
• Feature roadmap
• Integrations with Intercom, Zendesk, Salesforce, GitHub, Slack, and more

Advantages:

• Better feedback centralization
• Better segmentation of feedback
• Can easily close the loop

Disadvantages:

• Can’t configure voting boards to minimize bias
• More expensive for greater functionality

Read more: Top 13 Canny Alternatives for Every Use Case

Pricing:

For a team of up to five Canny is $400 per month, or $4,800 per year. That’s about $3,600 more than for Feature Upvote. There is also a more limited free plan.

10. Trello

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Trello is a kanban-inspired collaboration tool. Trello isn’t designed to track feature requests, but you can use it that way if you’re desperate (See our article on the best way to track feature requests with Trello). Still, for all but the smallest startups, Trello probably isn’t the best tool for your ideal workflow.

Main features:

• Kanban boards with lists and cards
• Powerups can add polling to cards
• Make boards private or public

Advantages:

• It's easy to work with
• You may already use it
• It can be free

Disadvantages:

• It’s highly manual; you can’t easily add feedback to your board automatically
• You can’t easily segment feedback
• You can’t easily close the loop
• You can’t configure the board to minimize bias in voting.

Pricing:

Trello can be free for the most basic functions.

If you need to enable observers of the board, you would pay $10 per month per user. For a team of 3, that would be $360 per year—$588 less than Feature Upvote. But at that point, you’d probably be better off with a purpose-built tool.

What SaaS companies need from a feedback tracking tool

SaaS companies need to make the best use of product feedback and feature requests so that they build the highest-impact features and delight customers. Here are the problems you need your tool to solve:

1. Product feedback is all over the place. You need it all in a single spot, but putting it in one place can be highly manual. It requires coordination from various teams, including Sales, Customer Success, Customer Support, your help desk, your social media team, and Product. But not all of those teams directly benefit from collecting the feedback, and if your customer feedback tracking system is too difficult to use, feedback may fall through the cracks.

2. The data is incomplete. When feedback falls through the cracks, Product teams don’t have a full set of data to understand the needs of customers. That means that they may not be able to properly prioritize feature requests or make the best product decisions.

3. Finding the right data. Often, companies use coarse indicators—like the total number of votes—to prioritize features. But total votes may not point out the highest impact features. Instead, you may need to know the total MRR associated with each feature, which features are more popular among Enterprise clients, and so on.

4. Closing the loop with customers. Lots of companies rely on blog posts or change logs to introduce new features. But they often don’t close the customer feedback loop and individually reach out to customers to let them know when the feature they requested is built. Closing the loop is a quick and easy way to build loyalty and reduce churn.

Find a Feature Vote competitor with better value and functionality

Feature Upvote is very simple. That might be a good thing, but it also means its functionality is extremely limited. Most companies will want more features to make use of their valuable feedback data.

Savio is perhaps the best alternative to Feature Upvote because it’s the only one that gives you:

• The best centralization with the most flexibility to bring feedback in from anywhere
• The most powerful segmentation for better prioritization
• The ability to eliminate voting board biases
• The ability to easily close the loop.

And it’s less expensive. For a team of three, Savio costs $360 less each year than Feature Upvote.

Thinking about making the switch?

Take Savio for a spin—try it free.

Last Updated: 27-04-2023

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