12 Powerful Feature Request Software Tools for SaaS Teams

You need to collect product feedback.

In the competitive landscape of SaaS, effectively managing feature requests is critical to maintaining a satisfied user base and driving product development.

Utilizing a feature request tracker can streamline this process, ensuring that the most valuable feedback is captured, prioritized, and implemented.

Feedback is your secret weapon to building a product that sells.

It can help you at every stage of the product development process, but perhaps where it provides the most value is in determining which new feature you should build, and which you should build next.

How do you organize your mountains of feature requests? There’s an app for that. Or, like, lots of apps for that.

Building a feature request tool can help your SaaS team organize, prioritize, and respond to customer feedback—all the while improving your product to best fit customer needs.

What’s the best tool for collecting feature requests? It depends on what you need.

This article explores the best feature request management tools available, their key features, and how they can benefit your SaaS business.

Note: Savio helps you centralize, organize, and prioritize product feedback from your GTM team, by integrating with Slack, HubSpot, Intercom, Zendesk, SFDC, Help Scout, and more. Learn more about Savio.

What is a Feature Request Tracker?

A feature request tracker is a tool designed to collect, organize, and prioritize feedback from users regarding desired features and improvements. These tools facilitate better communication between users and development teams, ensuring that user needs are addressed efficiently.

Why Your SaaS Needs a Feature Request Management Tool

Implementing a feature request management tool provides numerous benefits:

• Improved User Satisfaction: By actively listening to user feedback, you demonstrate that you value their input, which can enhance customer loyalty.
• Prioritized Development: These tools help prioritize feature requests based on user demand, business impact, and development resources.
• Streamlined Communication: They serve as a centralized platform for users to submit feedback and for teams to communicate updates.

Key Features to Look for in Feature Request Software

When selecting feature request software, consider the following features:

• Ease of Use: The tool should have an intuitive interface for both users and administrators.
• Customizability: It should allow customization to fit your specific workflow and needs.
• Integration: Look for software that integrates seamlessly with your existing tools and platforms.
• Analytics and Reporting: Robust reporting features to track and analyze request trends.
• User Voting: Enables users to vote on feature requests, helping prioritize development.

We’ve asked hundreds of product management professionals what tools they use and found the most popular. Here’s our big list of the best feature request software tools for SaaS teams, varying in purpose, price, and functionality. You’re sure to find the right fit for your team on this list.

• Savio
• Trello
• Sleekplan
• Feature Upvote
• Hellonext
• Roadmap
• UserVoice
• UserSnap
• Craft
• Feedback Scout
• Productboard
• Canny

Have a favourite we’re missing? Get in touch and let us know.

Note:* Savio helps B2B SaaS Customer Success, Product, and Sales teams organize and prioritize product feedback and feature requests. Learn more about Savio here.*

Savio

Savio is an easy-to-use feature request tracking software. It’s light-weight but powerful. It allows teams to collect user feedback in a centralized and organized way, drill down to understand which customers want what, and then easily prioritize features by your most important criteria. It allows you to create a full knowledge base of your users’ pain points as well as their ideal solutions. Key features include an API, a public voting board, and the ability to close the loop on customer requests in just a few clicks.

Advantages

• Easily collect and pipe in product feedback from tools your teams already use like Intercom, Zendesk, Hubspot, Help Scout, Zapier, Slack, and more
• A public voting board lets you see what most people want
• Segmentation features by customer attribute lets you see what your most important customers want
• Build product roadmaps with context (feedback, MRR) included so you can easily justify your roadmap decisions to stakeholders.
• Easily “close the customer feedback loop” to let your customers know you built their feature
• Among the most affordable feature request software tools out there

Disadvantages:

• There’s no support for multiple languages (yet!)

How much does Savio cost?

Savio has 3 pricing options. The Essentials plan is $39/m for the first admin ($23 per additional admin); The Professional plan is $79/m for the first admin ($39 per additional admin), and the Business plan—with top-level features for large teams—has a custom price. You can try Savio for free without entering credit card details.

Ideal use case:

Savio is perfect for SaaS teams of all sizes who want to level-up in customer-centricity—it provides everything you need to leverage a chaotic pile of feature requests and turn it into an effective roadmap and a successful product.

Savio helps you centralize, organize, and prioritize product feedback from your GTM team, by integrating with Slack, HubSpot, Intercom, Zendesk, SFDC, Help Scout, and more.

Trello

Trello is a collaboration and project management tool that allows teams to arrange tasks into cards and track project progress. Your team could set up a public board where customers can log in and vote for their favourite feature by commenting on the cards. Key features include the ability to allow public access, allowing customers to add their own feature requests, and the ability to create a Kanban-style customer-facing roadmap.

Read more: The Best Way to Track Feature Requests in Trello

Advantages:

• It’s easy to create and share both public and private feature request boards
• Feedback can be entered by customers directly on the board

Disadvantages

• Trello isn’t designed to be a public voting board app, so it’s clumsy for this use
• It’s not easy to create a high-level summary of which feature requests are the most popular
• You can’t easily segment feature request by customer attributes like MRR
• You can’t easily contact customers for more feedback or to close the loop

How much does Trello cost?

Trello offers 3 different pricing options: Free, Business Class, and Enterprise. The Business Class option costs $10/m per user. The price of the Enterprise plan price depends on the number of users you have. It starts at 20 users for $210/m per user.

Ideal use case:

Trello’s interactive boards are great for project management but for most teams. It’s best for very small teams with low feedback rates and limited budgets. Most teams will want a Trello alternative.

Sleekplan

Sleekplan is a convenient feature request tracking tool that takes you through the entire feedback loop from collecting it on a feedback board, to organizing features on a roadmap, to showing new features in a changelog. It also lets you send satisfaction surveys to your users. Key features of Sleekplan are an in-app survey widget, customizable layout and content, and an impact weight calculator.

Advantages:

• Allows you to segment feedback by customer status and other attributes
• Customers can subscribe to the changelog to see what changes are made
• You can estimate how each requested feature will impact profitability

Disadvantages:

• Limited features available on lower pricing plans and full plans can be expensive
• Limited integrations with other tools like Intercom, Help Scout, and Slack
• It’s not easy to get feedback piped in from email or other web apps

How much does Sleekplan cost?

Sleekplan starts at $15/m for limited features. Plans go up to $45/m for all features. There is also a custom Enterprise plan, a limited free plan, and free trials on premium plans.

Ideal use case:

This feature request software is a good option for large SaaS teams with large customer bases that would mainly use an app to connect to a voting board and who want to display a public product roadmap for their users.

Feature Upvote

Feature Upvote collects feature requests from various sources on an online feature request board. Boards can be made either private or public, allowing both team members and customers to upvote ideas and requests. Some key features are interactive boards, upvoting, and tags that identify the status of ideas.

Advantages:

• It’s easy to set up
• It lets you see which features are generally most popular
• You can set up boards and receive support in more than 10 languages

Disadvantages:

• Expensive for the limited features it provides
• No mobile app and not supported on mobile devices
• Can’t segment by customer attributes

How much does Feature Upvote cost?

Feature Upvote costs $79/m per board. There’s also a custom “Enterprise” plan as well as a free trial.

Read more: 10 Feature Upvote Alternatives for More Sophisticated Customer Feedback Management

Ideal use case:

This tool is best for SaaS teams who have a global customer base and who don’t need more advanced features like segmenting by customer attributes or closing the loop messaging features.

Hellonext

Hellonext is a feature request software platform that helps SaaS teams manage and organize their customer feedback on public and private boards. It allows teams to create product roadmaps and changelogs so customers can stay engaged and up-to-date on current feature requests. Key features include customer voting, single sign-on (SSO), custom roadmaps, and changelogs with tags.

Advantages:

• Customers can easily upvote ideas showing you which requests are most popular
• Feedback forms are customizable
• Offers integrations with apps like Slack, Intercom, Trello, and Zapier

Disadvantages:

• The basic plan doesn’t let you integrate with common communication apps
• You can’t easily contact your customers or close the loop
• It’s not easy to segment the feature request data to find out what your most valuable customers need

How much does Hellonext cost?

Hellonext starts at $12/m for one board and one manager. Plans go up to $50/m for unlimited boards and 10 managers. They offer free trials on all plans.

Ideal use case:

Hellonext is ideal for startups that need a tool for their full development process and don’t need to be able to deeply understand who is asking for which features.

Roadmap

Roadmap collects customer feedback in a collaborative inbox and turns it into a knowledge base from which you can make actionable product decisions. It’s built around a public voting board, an ideas backlog board, and a visual roadmap tool. Some key features in addition to the public voting board are Chrome and Firefox Extensions and a roadmap widget for your website.

Advantages:

• Integration with other tools your team already uses like Intercom, Zendesk, and Zapier
• A centralized feedback inbox
• The ability to easily close the feedback loop

What we don’t like:

• It can’t easily segment your feedback data for deeper insights
• Customers need to log-in, which may limit engagement
• It’s not easy to sort or prioritize requests based on criteria that matter to you
• You pay by user, which builds in an incentive to limit participation

How much does Roadmap cost?

Roadmap plans start at $19/m per product manager for limited features and 500 users. A product management team can pay up to $79/m per product manager for all the features and 3,000 users. They also offer a free trial.

Ideal use case:

Roadmap is ideal for startup teams who don’t have a large user base and who don’t need to understand which of their customers need each feature.

UserVoice

UserVoice collects customer feedback from various locations into a single voting forum. Key features include segmentation by customer data personas for better decision-making and a customizable feedback portal.

Advantage:

• Customers upvote their favourite requests allowing you to see what’s popular
• The ability to segment users by attribute and conduct analytics
• The search function allows you to avoid duplicated features requests

Disadvantage:

• It’s very expensive for its very limited features
• There are very few native integrations, making it difficult to pipe in feedback from a variety of sources
• You can’t try before you buy

How much does UserVoice cost?

UserVoice doesn’t list its prices, it directs you to a salesperson who will go over a demo prior to discussing pricing. But our team’s research has found that UserVoice costs $499/m, with additional charges for extra features and add-ons.

Read more: 13 UserVoice Competitors that Will Save Your SaaS Startup $17,000 a Year

Ideal use case:

UserVoice is ideal for the Microsofts of the world: large teams with even larger budgets, who want to keep track of feedback, but who don’t need many features or sophisticated functionality.

UserSnap

UserSnap helps teams collect and prioritize ideas, resolve issues, and measure customer satisfaction. Some key features include interactive platforms for feedback submission, customer surveys, and reports.

Advantages:

• Dedicated feedback button and menu for customer feedback
• Can create tickets using screenshots and comments
• Allows you to measure user experiences with surveys
• Some analytics features and metrics help you analyze feedback trends

Disadvantages:

• No product changelog
• No customer voting boards
• You can’t segment feature requests by customer attributes to find out what’s important to different slices of your audience

How much does UserSnap cost?

UserSnap starts at $19/month for the “Basic” plan which gets you 1 project and 2 team members. Prices go up to the “Company” plan for $149/month which gets you more features, 10 projects and 15 team members.

Ideal use case:

UserSnap is best for the team that just needs basic feature request functionality and who also wants to be able to send their customers satisfaction surveys.

Craft

Craft is a transparent collaboration tool that helps you prioritize features based on popular methodologies like WSJF, RICE, and MoSCoW. Some key features include customization of prioritization algorithm, Kanban roadmap boards, and tailored views for different stakeholders.

Advantages:

• User-friendly, dynamic interface
• 360° view of tasks’ statuses and milestones tracking
• Powerful product management and roadmap tools

Disadvantages:

• The actual feature request features are quite limited
• You can’t segment your customers by attribute, MRR, or stage in the life cycle
• You can’t easily close the loop with customers

How much does Craft cost?

Craft starts at $39/m per user for limited features. Plans go up to the “Pro” plan for $89/m for more features. There’s also a custom “Enterprise” plan.

Ideal use case:

Craft is a great product management tool with a limited feature request collection tool added on. It’s ideal for teams that use standard prioritization methodologies like RICE.

Feedback Scout

Feedback Scout is a WordPress plugin that captures and manages customer feedback using a voting board. Some key features include the ability to make boards private and real-time public roadmaps.

Advantages:

• A roadmap that can keep customers informed and engaged
• Easy to identify frequently requested features

Disadvantages:

• No integration with other tools yet
• No data on customer profiles, so you can’t segment by customer attributes
• You can only use it if your site is on WordPress
• Very limited features

How much does Feedback Scout cost?

Feedback starts at $99.99/year for a single site license and a single board. Prices go up to the “Professional” plan at $299.99/year for two site licenses, unlimited products, and unlimited boards. Each plan has a free trial.

Ideal use case:

It’s ideal for WordPress sites that need a simple voting board feature.

Productboard

Productboard is a powerful and complex feature request tool that helps product teams create visual roadmaps they can share with devs. Compared to Savio, Productboard has less sophisticated feedback management. Key features are roadmaps that you can personalize for different audiences, a Chrome Extension that can gather requests from other tools like Google Docs and SurveyMonkey, and the ability to rank feedback by its importance to the customer.

Advantages

• Public and private voting portals and public customer roadmap
• You can categorize feedback with tags
• You can rank features based on importance, which turns into a user impact score
• You can create and share roadmaps

Disadvantages

• Does not import customer data and attributes, so you can’t segment by customer type
• Limited integrations
• No access to customer contact information, so it’s not easy to reach out to customers or let them know when you’ve built their feature

Read more: Save $6,000 Every Year with These 14 Productboard Alternatives

How much does Productboard cost?

Productboard starts at $20/m per user which gets you access to the basic features. Plans go up to $100/m per user for all the features. There’s also a custom “Enterprise” plan and free trials available.

Ideal use case:

Productboard is ideal for larger product management teams that need roadmapping features. Smaller teams that don’t need roadmapping features would probably be better with a lightweight feedback collection tool.

Read more: Productboard vs ProdPad

Canny

Canny consists of a voting board and product roadmap visualization tool. Key features include a public roadmap to keep customers in the loop regarding product updates following proposed ideas and requests, the ability to filter feedback by segment, and automatic status updates to customers.

Advantages:

• Public voting boards
• Integration with Zendesk, Intercom, Jira, GitHub, and others
• Customer-facing roadmap with a built-in changelog

Disadvantages:

• Can't track product feedback from Help Scout and other unsupported tools without Chrome Extension
• No triage step before prioritizing requests and ideas to ensure feedback is high quality
• SFDC and HubSpot CRM integrations are on expensive "Call Us" plan

How much does Canny cost?

Canny starts at $400/m and includes 5 seats. Additional seats are $40/m. There is also a more limited free plan.

Read more: 13 Canny Alternatives for Sophisticated Customer Feedback Management

Ideal use case:

Canny is ideal for teams that want a public voting board.

Find the best feature request software tool for you

Collecting customer feedback and using it to build your product is the only way you’re going to achieve market fit. If you want to feel confident about the decisions you’re making on your roadmap, you need to start with the customer.

The above tools help you do that. They give you varying degrees of capability for managing your feature requests.

The one that’s best for you depends on your precise needs.

If you need something that just works, check out Savio. It’s easy to set up and use, but it’s also super powerful. It’s the only tool we’ve found that helps you triage your feedback to make sure it’s organized and high quality, easily brings in feature requests from any web-based app, and lets you drill down into customer segments that matter to you.

How to Choose the Right Feature Request Software for Your SaaS

Selecting the right feature request software involves evaluating your specific needs and workflow. Consider the following criteria:

• Integration: Ensure the tool integrates with your existing software stack.
• Usability: Choose a tool that is easy for both your team and users to adopt.
• Features: Look for essential features like user voting, reporting, and customization.
• Scalability: Ensure the software can grow with your business needs.
• Cost: Consider your budget and the value provided by the tool.

Savio can integrate into your workflow in minutes and be part of an iron-clad feedback system so you can build the product your customers want.

Give Savio a try right now for free.

Last Updated: 2023-04-27

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